The emerging dynamics behind subscribing to digital services



Globally the trend evolves on a sustainable line where convenience, the value of the service, cost savings, selection and personalization drive the excitements. 


According to the recent survey from Vindicia; a new study that wanted to understand consumer demand for value-added subscription services, people are increasingly interest in extras and a willingness to pay more for the added benefits that matter to them.  

More specifically, 90% of consumers are interested in upgrading from a basic subscription to a package with added privileges such as discounts, exclusive offers and access to events or activities with other subscribers. 

In addition, 76% of consumers are willing to pay $3.99 extra each month for a subscription that gives them special access to premium content or members-only benefits, with that percentage increasing to 84% if the price is set at $1.99 extra. 

The study also revealed why some consumers choose to cancel their subscriptions. One can then observe that, among consumers who recently canceled, 39% said they didn’t see the value of the subscription, 36% said they no longer wanted the financial obligation, and 34% said the subscription was no longer relevant to them. Another 13% cited billing complications, such as difficulties with updating credit card information and confirming payment details. 

Meaning inter alia that, sustained and obvious value for money, demand for value-added benefits are the game changer as consumers are very willing to pay for the services they value.