We live henceforth in
an ever-connected world where more data are generated,
collected, harvested and processed; so that issues and challenges around or
related to data privacy and protection grow at a rapid pace. The ability to turn the challenges of privacy and security into
opportunities will be a game changer.
Pending this momentum, one can observe that:
The issue of customer privacy
and security is a difficult one for organisations to determine, with
legislation and regulation becoming more stringent, and with consumers having
to make choices between how much data they are willing to offer up in return
for new services or for convenience.
Personal privacy and data security are extremely
important aspects of the digital economy.
Uncertainty and concern about data privacy and
security is compounded by an increasing number of political and industry
debates which, in addition to dealing with personal data security, have moved
into areas such as data sovereignty and internet governance.
The expanding uptake of IoT services, mHealth, mEducation and mMoney increase concerns that our homes, our health and our bank accounts might be open to invasions of privacy.
Operators have a large amount of valuable but sensitive customer data in their systems, and are seeking ways to exploit that data to build services and improve revenues. At the same time, they must not destroy their customer relationships with reckless use of personal data.
In fact, if an MNO did not protect personal information, the loss of trust would be considerable and could ruin brand reputation.
The expanding uptake of IoT services, mHealth, mEducation and mMoney increase concerns that our homes, our health and our bank accounts might be open to invasions of privacy.
Operators have a large amount of valuable but sensitive customer data in their systems, and are seeking ways to exploit that data to build services and improve revenues. At the same time, they must not destroy their customer relationships with reckless use of personal data.
In fact, if an MNO did not protect personal information, the loss of trust would be considerable and could ruin brand reputation.