Key Realities of the global information technology outsourcing (ITO) and business process outsourcing (BPO) market

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It is awesome to see that, Use of Business Analytics can help Optimize Operational Costs and Improve Business Efficiency on the global information technology outsourcing (ITO) and business process outsourcing (BPO) market.


For those who are unfamiliar, Business analytics are used for strategic decision making, enabling organizations to inter alia: understand their customers, optimize operational cost, and improve business efficiency and competitiveness.

According to Technavio, the need to achieve operational efficiency and regulatory compliance acts as a key driver for the growth of the global BPO business analytics market. 

With a market share of over 25%, the BFSI end-user segment led the global BPO business analytics market during 2015, reveals the firm.  
As of 2015, the Americas were the market leader with more than 50% market share.

‘‘North America is one of the key contributors due to the increased demand for business analytics outsourcing from sectors such as public, BFSI, and healthcare,” says Amit Sharma, a lead analyst at Technavio for research on ICT. 

Among key vendors for ITO and BPO, we have: Accenture, Capgemini, and Genpact for BPO business analytics, Bank of America Merrill Lynch, Barclays, and Citigroup for structured finance, and ADP, Aon Hewitt, and IBM for human resource outsourcing.