One can easily observe that, the voice biometrics market remains confuse because each vendor has their own unique approach and no two solutions are alike. It is complex to compare the functionality, effectiveness and accuracy of the offerings.
However, recent technical innovations, improvements in the speed and cost of
the implementation process, and availability of these applications in the cloud
are making voice biometrics more accessible for companies and their customers.
For those who are
unfamiliar, Voice biometrics is a technology that uses the
distinct characteristics of each speaker’s voice to identify them.
According to Research and Markets, for contact centers,
voice biometrics has emerged as an important tool for effectively and securely
handling customer identification, authentication and fraud mitigation.
In effect, when it comes to contact centers, voice biometrics' primary applications remain authentication and fraud mitigation.
In effect, when it comes to contact centers, voice biometrics' primary applications remain authentication and fraud mitigation.
Among top vendors, we have: Auraya, NICE, Nuance, SESTEK, TradeHarbor and Verint Systems.
A seventh vendor, ValidSoft, is covered at a high level.