In our growing challenging environment, it remains difficult to get a face-to-face healthcare visit with a physician. However, thanks to the progressive maturation of digital technologies, patients are now able to trust themselves when it comes to take charge of their own health, find the right treatment option, or manage an appointment or referral.
In effect, patients want more options for self-managing
their care. Meaning inter alia that,
self-service technology into the existing system will further enable patients
to take charge of their health and interact with the system on their own terms.
The health industry will be able to
augment human labour, personalize and precise care and free-up time for
clinicians to focus on where they’re needed most.
According to a study commissioned by Accenture titled ‘’Innovation-Powered Healthcare in Asia Pacific’’, Consumers in Singapore are
ready to accept self-directed healthcare driven by digital technologies, with more
than half of them willing to use virtual-care technologies as a replacement for
a face-to-face healthcare visit.
A new report also notes that consumers in Singapore are most
willing to adopt digitally enabled changes to the healthcare system that can
improve: the time spent in waiting rooms
(cited by 63 per cent of respondents) and the time it takes to get an
appointment (cited by 44 per cent).